INTRODUCTION
These Legal Policies, Terms, and Privacy Policies govern the use of the Lucentset website and services.
By accessing this website or placing an order, you confirm that you have read, understood, and accepted these terms and policies.
Lucentset reserves the right to update or modify these policies at any time in accordance with applicable laws, regulatory requirements, and business operations. The latest version will always be available on the website.
TERMS OF WEBSITE USE
ACCESS & ELIGIBILITY
Users must be at least 18 years old or access the website under the supervision of a parent or legal guardian.
Lucentset reserves the right to suspend, restrict, or terminate access to users involved in fraudulent activity, misuse of the website, violations of these terms, or unlawful conduct.
Users are responsible for maintaining the confidentiality of their account credentials and for notifying Lucentset immediately of any unauthorized access or suspicious activity.
INTELLECTUAL PROPERTY
All content available on this website, including text, product designs, images, videos, logos, graphics, trademarks, and visual materials, is the exclusive property of Lucentset and protected under applicable intellectual property laws.
Any unauthorized reproduction, modification, distribution, publication, resale, or commercial use without prior written consent is strictly prohibited.
PRIVACY & DATA PROTECTION
Lucentset is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
INFORMATION WE MAY COLLECT
We may collect and process the following categories of information:
. Identity and contact details
. Billing and shipping information
. Order and transaction history
. Device, browser, and technical information
. Website usage analytics and cookie data
Payment information is processed securely through authorized third-party payment providers. Lucentset does not store complete payment card details.
PURPOSE OF DATA PROCESSING
Personal data may be used for:
. Order processing and delivery
. Customer support and communication
. Fraud prevention and payment verification
. Website functionality and analytics
. Marketing communications where consent has been provided
. Compliance with legal and regulatory obligations
DATA SHARING
Lucentset does not sell or rent personal data to third parties.
Personal information may only be shared with carefully selected service providers involved in payment processing, shipping, fraud prevention, website operations, or legal compliance.
GDPR RIGHTS
Subject to applicable law, users may have the right to:
. Access personal information
. Correct inaccurate data
. Request deletion of personal data
. Restrict or object to processing
. Withdraw marketing consent
. Request data portability
Requests may be submitted to:
COOKIE POLICY
Lucentset uses cookies and similar technologies to improve website functionality, analytics, security, and user experience.
Users may manage cookie preferences through browser settings or consent tools where applicable.
PAYMENT TERMS
All prices displayed on the website include applicable VAT where required by law.
PAYMENT SECURITY
All transactions are encrypted using secure SSL technology and processed through authorized payment providers operating under applicable financial regulations.
ACCEPTED PAYMENT METHODS
Lucentset accepts approved payment methods displayed during checkout, including major credit and debit cards and PayPal where available.
PAYMENT VERIFICATION
For fraud prevention and transaction security, Lucentset may request additional verification before processing certain orders.
Billing information must correspond with the payment method used for the transaction.
PRICING & TECHNICAL ERRORS
In the event of a pricing, technical, or system error, Lucentset reserves the right to correct, refuse, or cancel affected orders before shipment.
DISPUTE RESOLUTION
Customers are encouraged to contact Lucentset Customer Care before initiating formal disputes or chargebacks.
Consumers within the European Union may access the European Online Dispute Resolution platform:
SHIPPING & DELIVERY
Lucentset offers complimentary worldwide shipping and insurance on all orders.
All shipments are handled through trusted premium carriers and remain fully insured until confirmed delivery.
Orders are generally processed within 2-3 business days, excluding weekends, holidays, or exceptional high-demand periods.
Once an order has been dispatched, the shipping address cannot be modified.
For destinations outside the European Union, local customs duties, import taxes, or clearance fees may apply in accordance with local regulations and remain the responsibility of the customer.
Lucentset is not responsible for delays caused by customs procedures, carrier disruptions, strikes, force majeure events, or circumstances beyond reasonable control.
SHIPPING TRACKING & DELIVERY RESPONSIBILITY
Once an order has been dispatched, customers will receive shipping confirmation and tracking information.
Lucentset remains responsible for the shipment until confirmed delivery to the address provided at checkout.
If a shipment is delayed, lost, or affected during transit, Lucentset will cooperate with the shipping carrier to initiate an investigation and assist with resolution in accordance with carrier and insurance procedures.
Claims relating to loss, theft, or shipping damage should be reported promptly after delivery confirmation.
RETURN & WITHDRAWAL POLICY
Due to the nature of fine jewelry and made-to-order production, Lucentset pieces are generally considered final sale.
Products may include custom sizing, personalized specifications, limited-production gemstones, or handcrafted elements that cannot be resold once delivered.
Accordingly, returns, exchanges, and refunds may not be accepted except where required under applicable consumer protection laws.
EUROPEAN CONSUMER RIGHTS
Under applicable European consumer legislation, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalized products.
Nothing in this policy limits mandatory statutory rights provided under applicable law.
WARRANTY TERMS
All Lucentset jewelry is covered by a 24-month limited warranty from the date of delivery.
WARRANTY COVERAGE
The warranty covers verified manufacturing and material defects, including:
. Craftsmanship defects
. Structural manufacturing faults
. Gold purity inconsistencies
. Gemstone setting defects
. Abnormal deterioration of white gold rhodium plating under normal use
WARRANTY EXCLUSIONS
The warranty does not cover:
. Normal wear and tear
. Scratches, dents, accidental damage, or misuse
. Loss, theft, or improper storage
. Exposure to chemicals or cleaning agents contrary to care instructions
. Unauthorized repairs, resizing, or alterations performed by third parties
WARRANTY REMEDIES
If a covered defect is confirmed following inspection, Lucentset may, at its discretion:
. Repair the item
. Replace the item with the same or a comparable product
. Provide a refund where repair or replacement is not reasonably possible
Nothing in this warranty limits mandatory legal consumer rights.
PRODUCT INFORMATION & DISCLAIMER
Product images may appear enlarged to highlight craftsmanship and details. Actual dimensions may vary from on-screen presentation.
Product colors may slightly differ depending on photography, lighting conditions, screen calibration, or device settings.
Due to the handcrafted nature of fine jewelry and natural gemstones, slight variations between pieces may occur.
Customers are responsible for reviewing all product specifications, sizing, dimensions, gemstone information, and material details before completing a purchase.
JEWELRY CARE
All Lucentset jewelry is delivered with official authenticity and certification documentation covering gold purity, gemstone authenticity, plating quality, and craftsmanship.
Proper use, storage, and care of jewelry remain the responsibility of the customer.
Jewelry care guides:
. Natural Diamonds Care
. Gold & Platinum Jewelry Care Guide
. Colored Gemstone Care Guide
POLICY UPDATES
Lucentset reserves the right to update these policies and terms where necessary for legal, operational, or regulatory reasons.
The latest published version on the website shall apply.