Due to the nature of fine jewelry and made-to-order production, all Lucentset pieces are considered final sale.

Each item is individually crafted and may include custom sizing, personalized specifications, or limited-production gemstones. For hygiene, security, and authenticity reasons, returned jewelry cannot be resold.

Accordingly, returns, exchanges, and refunds are not accepted once an order has been confirmed and delivered, except where required under applicable consumer protection laws.

EUROPEAN CONSUMER RIGHTS

Under applicable European consumer legislation, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalized items.

By placing an order with Lucentset, you acknowledge that your purchase may qualify as a made-to-order or personalized luxury item exempt from standard withdrawal rights where legally permitted.

Nothing in this policy affects mandatory statutory rights granted under applicable law.

PRODUCT QUALITY & DELIVERY

All orders are carefully packaged in protective luxury presentation boxes and shipped through fully insured specialist carriers.

Each order includes an authenticity certificate and applicable product documentation.

Lucentset remains responsible for the shipment until confirmed delivery to the address provided at checkout.

SIZING & ORDER CONFIRMATION

Customers are responsible for reviewing ring sizes, measurements, product specifications, and order details before completing a purchase.

We recommend contacting Lucentset Customer Care before placing an order if additional guidance is required. (Contact Us)

By completing your purchase, you confirm that you have reviewed and accepted this Return & Withdrawal Policy.